Beginning July 1st, the Jefferson County Department of Community Development (DCD) will offer new customer assistance services along with an online scheduling calendar so that customers can request and be confirmed for uninterrupted assistance on a day they choose. Customer Assistance Meetings (CAM’s) that take 30-minutes or less will be charged a $50 fee. CAM’s that take between 30 to 60 minutes will be charged a $100 fee. Up to $94 of the customer service fees can be credited to a permit application if the customer applies within the year.
Appointment times for this new service are Tuesday-Thursday from 1pm-4:30pm in half-hour and one-hour time slots. Walk-in hours will be offered 10:30am-12pm for 15-minute consultations ($50 or $100 fee payment due upon meeting), Monday-Thursday at 621 Sheridan Street, Port Townsend, WA 98368.
Highlights of the new CAM process include:
-ability to schedule services in advance,
-web-based scheduling, fee payment, and document upload, and
-staff ability to research requests in advance of meeting.
DCD will update its website with self-service tools such as FAQ’s, which links customers to applications along with various construction and land use brochures. This new CAM service is part of DCD’s long-standing commitment to provide superior customer service to our clients.